At Codit, we’re driven by smart people and smooth operations. our Customer Care team ensures our clients get the best possible support every day. As our new Customer Care L1 & Operations teamlead, you’ll lead and inspire the Level 1 team, ensuring they deliver smooth, reliable, and exceptional support and services.

What You’ll Do

People & Leadership

• Lead, coach, and inspire the Level 1 Customer Care team.
• Set up personal growth and development plans in line with business needs.
• Hold regular 1:1 meetings to provide feedback, support well-being, and drive engagement.
• Define the strategic direction for workforce allocation together with the Customer Care manager— both on- and nearshore.
• Act as a role model within Customer Care and play a key role in the Customer Care Management Team (CCMT).

Operations & Processes

• Build a process-first culture aligned with ITIL principles.
• Define, implement, and maintain core processes such as Incident and P1 Incident Management and report on operational KPIs.
• Take ownership of internal CC tools (like Xurrent and Replicon) and ensure they support efficient workflows.
• Lead Continual Service Improvement (CSI) initiatives and report on key operational KPIs.
• Collaborate cross-functionally with other teams (CSMs, Services, Internal IT) to optimize performance and customer satisfaction.

Who You Are

• A people-focused leader who leads by example and inspires your team.
• Structured, pragmatic, and process-driven — chaos is not your thing.
• A clear communicator with a proactive mindset.
• Proactive and always looking for ways to improve processes, workflows, and team performance.
• Someone who knows how to balance operational efficiency with the needs of your team and businessgoals.

Our Offer

You will be working in an international environment with a strong innovative culture.

In addition to your salary, we offer a wide range of benefits:  personal training budget of €4.500/year, company car & fuel card, bike leasing, Meal Vouchers, Ecocheques, a generous net allowance, Hospitalisation + Group + Travel Insurance, mobile phone membership, a collective bonus CAO 90 and 20 legal vacation days + 12 ADV days.

Want to know more? Hit that button below, come in for a coffee and have a chat with us.

• Flexible working hours and hybrid working
• A personal training budget of €4.500/year
• Clear paths for career growth
• A fun atmosphere with optional after-hours activities
• Daily free and fresh soup, fruit and drinks
• Easy accessible offices in Ghent and Antwerp