This website uses cookies to ensure you get the best experience.

Codit and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes.

See our Cookie Policy to read more about the cookies we set.

You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.

Select which cookies you accept

On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.

If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.

To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy.

These cookies are necessary to make the site work properly, and are always set when you visit the site.

Vendors Teamtailor

These cookies collect information to help us understand how the site is being used.

Vendors Teamtailor

These cookies are used to make advertising messages more relevant to you. In some cases, they also deliver additional functions on the site.

Vendors Youtube, Vimeo, Linkedin
Skip to main content
Codit
Delivery · Belgium · Hybrid

Service Delivery Manager

Own end-to-end service delivery at Codit. Ensure stable, high-quality IT services, manage SLAs and escalations, and work closely with customers to keep their systems running smoothly.

At Codit, we help organizations build and run digital solutions using Microsoft technology. We are looking for a Service Delivery Manager who takes ownership of operational service delivery and ensures our customers receive reliable, high-quality services every day.

In this role, you will be the bridge between our customers and internal delivery teams, overseeing both Run and Build services, managing SLAs, incidents, and escalations, and continuously improving how we operate.

What You’ll Do

  • Oversee day-to-day delivery of Customer Care and managed services

  • Ensure services meet SLAs, KPIs, and availability targets

  • Manage incidents, problems, and changes to maintain service stability

  • Act as escalation point and ensure timely resolution of issues

  • Support implementation of new service offerings and Build-to-Run transitions

  • Collaborate with teams on service strategy, roadmaps, and resource allocation

  • Lead service reviews and maintain accurate documentation and reporting

  • Build strong relationships with customers and internal stakeholders

About You

  • Proven experience in IT Service Management, service delivery, or managed services

  • Knowledge of Run and Build environments; ITIL knowledge / certification is a plus

  • Strong technical awareness and ability to engage credibly in an IT context

  • Excellent stakeholder management and communication skills

  • Fluent in English and Dutch

  • Ownership, pragmatism, and a solution-focused mindset

  • Enjoys working closely with customers and delivering tangible results

Our Offer

You will be working in an international environment with a strong innovative culture.

  • Hybrid working model with flexibility

  • Competitive salary and benefits package

  • Company car or mobility budget, meal vouchers, group & hospitalisation insurance

  • €4,500 Personal Training Budget

  • A collaborative, people-first culture that values ownership, learning, and growth

Are you ready to take ownership of operational service delivery and make a real impact for our customers? Apply now!

Department
Delivery
Locations
Belgium
Remote status
Hybrid

Current job openings

More jobs
Delivery · Belgium · Hybrid

Service Delivery Manager

Own end-to-end service delivery at Codit. Ensure stable, high-quality IT services, manage SLAs and escalations, and work closely with customers to keep their systems running smoothly.

Loading application form

Already working at Codit?

Let’s recruit together and find your next colleague.

Applicant tracking system by Teamtailor